FAQs

What are the delivery charges?

Shipping is FREE on all orders.

Shipping & Delivery Policies -

Indicart Retail Services Private Limited ships its products to almost all parts of India. Orders placed will be shipped within 48* hrs. We ship on all days except Sunday and National Holidays.For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). For other areas the products will be shipped through Wareiq and may take 1-2 weeks depending on 

What happens if I am not at home and miss the courier?

If you are not present when our courier attempts to deliver your order, the courier will try to call or message you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment center and your account will be refunded for the order amount.

 

Do you deliver outside India?

We only ship within India as of now.

 

RETURNS, CANCELLATIONS & REFUNDS

WE HAVE A SIMPLE 15 DAYS ‘NO QUESTIONS ASKED’ POLICY.

We take utmost care to match our products to the most stringent international quality standards. If for any reason you are not satisfied we will humbly take this feedback and genuinely improve to win you over the next time.

 

How do I initiate a Return / Exchange?

1. Email us at connect@qiddosports.com to initiate a Reverse Pick-up along with your order number and Reason for return/exchange within 15 Days of delivery.
2. Keep the package ready for our logistics partner to collect.
3. We will get back to you and will arrange the pick up within 2 working days.
4. On receipt of the article, the amount will be credited to your bank account OR you will get credits which can be used to purchase anything else from the website as per your choice.

 

How long will the refund take?

Refund to Card/Bank Account - You can expect the refund within 3-5 business days post pickup. This duration may vary depending on your bank.

 

ORDERS

How are the orders fulfilled?

The orders are fulfilled by our Resellers - Indicart Retail Services Private Limited.

 

How do I check my Order Status

You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order.

Alternatively write to connect@qiddosports.com with your order number and will give you the status of your order.

 

How will I know if my order has been placed successfully?

You will receive an email confirmation once your order is successfully placed. The email will have all the details related to your order.

 

How do I redeem a coupon?

Once you have shortlisted the product you wish to buy, select the size, click Add to Bag and view your bag. Here you can enter your discount/coupon code, click on apply code, and follow the rest of the instructions to place your order.

 

Can I place a Bulk / Team Order?

If you wish to place a Bulk / Team Orders & have any other Business enquiry please write to us at connect@qiddosports.com. We shall revert to you within 24 hours.

 

PAYMENTS

What are the payment options available?

1. Credit card and Debit card
2. Net Banking
3. Cash on Delivery
4. Wallets
5. UPI

 

How do I pay the courier person for Cash on Delivery purchase?

Please pay the courier person in cash only. We do not accept cheques or DDs.